Personality traits Emotional Labor

Personality traits Emotional Labor Emotions are a natural part of an individuals makeup and their management is a routine task. Emotions are best judged in the workplace which is considered as the rational environment for individuals (A. Grandy, 2000). In past emotions were totally ignored as a study of behavior (Arvey, Renz, Watson, 1998; Putnam Mumby, 1993). Research findings have proved that management of workplace emotions are a good predictor of individual as well as organizational outcomes. But the gap lies how organization and personal characteristics are related to managing emotions. One of the terms used for managing fake emotions at job for a particular amount is termed as emotional labor (Hochschild, 1983). The focus of the present article is to find an exact relationship between individual characteristics (personality and the need for achievement) with emotional labor. Grandey (2000) has defined emotional labor as the process of regulating both feelings and expressions for organizational goals (p. 97). In lay man term it is basically defined as artificial or displayed emotions that employee may not privately feel (Ekman Friesen, 1975; Goffman, 1959; Hochschild, 1983; James 1989). Qualitative research shows that all employees find their true feelings do not always conform to their roles (Ashforth Toumiuk, 2000). As feelings do not erupt spontaneously or automatically employees modify their display of emotions either by deep acting or by surface acting (Ashforth Humphrey, 1993; Hochschild, 1979, 2003). Both deep acting and surface acting represent different intentions. When engaged in deep acting, an actor attempts to modify feelings to match the required display rules whereas in surface acting employees modify their displays without shaping inner feelings (Ashforth Humprey, 1993; Hochschild, 2003). Increased competition between service providers has forced organizations to give attention to quality of service, which is directly proportional to employee interaction with customers (Bowen Schneider, 1988). For example an air hostess has to greet with smile each and every passenger on board in order to provide quality customer service regardless of her bad mood, family problems, responsibilities etc. Research findings have proved certain antecedents of emotional labor (surface acting deep acting) which are Social Factors; Hochschild (1979) argued that individuals may learn to feel according to the situation cues. Secondly Occupational Factors; the display of positive emotions is required in many service occupations, including restaurant workers and flight attendants. Funeral directors in contrast are required to display negative emotions (i.e. sadness). Some job requires display of neutrality i.e. those of the judges (Rafaeli Sutton, 1987). Finally Organizational Factors; The service employees represent the organization to the public. Therefore organizations have vested interest being managed well by the service employee. Thus, organizations increasingly offer display rules for the employees. Several researches state that individuals regulate their emotions according to situations in which they are able to create emotion ((Freud, 1936/1961; Frijda, 1986). This regulation of emotions mainly results in job burnout, stress, dissatisfaction and other negative job outcomes as proposed by Hochschild (1983) and others. But these outcomes and emotion regulation are somewhat subjected to different personality traits which is not studied in past. The current study extends the research in two ways. First we examine one of the most critical variables i.e. personality dimensions to see how extraverted, openness to experience, agreeableness, conscientiousness and neurotic (Costa McRae, 1992; Goldberg, 1992) individuals will regulate their emotions in a certain situation, whether they tend to behave as a deep actor or surface actor. Secondly we will see how need for achievement which is the need of an individual to accomplish significant task, will define persons display of emotions at job. Literature Review Understanding the concept of emotional labor is very important as it might affect the employees in certain ways which can either be useful or useless. As the research has already proven that the emotional labor excites pressures for the person to recognize with their service roles (Black E. Ashforth; Ronald H.humphery, 1993). Emotional labor is an invisible mask that the employees have to wear as the job requirement. But this display of emotions is totally dependant on the personality of the employees. Personality is defined as a mix of persons psychological as well as biological traits that makes him unique from others and persists over a certain period of time (Phares, 1991: 4). Each personality trait has its own depth and significance some of them are determined by birth and some are determined by situational factors ( Cattell, 1950). Emotional labor is basically related to the situational side of personality. Five broad dimensions of personality have been identified by analyzing, observing, seeking responses from thousands of people. These five factors are independent variables, and are studied with many other factors such as job performance, org commitment, job burnout, positive negative affectivity (Costa McCrae 1980), job stress, emotional intelligence, emotional expressions, self efficacy, self esteem and many more. Dimensions include; Neuroticism which is basically how much a person has control over his/her emotions? It can be high or low. People with low levels of neuroticism are confident, secure and calm which indicate emotional stability whereas high levels of neuroticism increase the probability of occurring negative emotions like stress, burnout, dissatisfaction etc. Persons with high levels of neuroticism are reactive and more easily troubled by stimuli in their environment. They are prone to moodiness. Persons having strong control over emotions on the other hand need strong stimuli to be aggravated (Howard Howard, 1995). Person with high neu roticism are not at all psychologically defected. A more proper term could be negative affectivity or nervousness (McCrae John, 1992). Extraversion, extraverts tend to be more physically and verbally active. They are gregarious, outgoing, assertive and high spirited. As they have excellent social skills they are best at jobs which require interaction. In contrast introverts may be described as quiet, reserved, shy and unsociable ( Costa McCrae, 1992: 49). Openness to experience is a measure of how much a person is creative and thinks out of the box. People with a high openness to experience have broad interests, are liberal, curious and are artistically sensitive whereas people with low openness to experience are predictable, conservative and prefer familiarity (Howard Howard, 1995). The agreeableness scale is linked to compassionate, self-sacrifice, trust, eager to cooperate, caring versus competitiveness, aggression, indifference, self-centeredness, unkindness and envy (Howard Howard, 1995). People who rate high on agreeableness are more compliant, rule abiding and interpersonally strong and are best fitted at jobs which require interaction for e.g. customer service. So their relation with emotions seems to be positive due to their social skills. Conscientiousness determines goal-directed actions and amount of control over desires. The more conscientious a person is the more responsive, well organized, dependable and persistent he is (Costa McCrae, 1992: 49), they have high standards and always strive hard to achieve goals. The personality traits which are not included in the above model may also serve as the basis for investigation of their relation with emotional labor for example in the present article we have taken; apart from the big five model a personality trait called the need for achievement. This is defined as the drive to excel, and strive to succeed. People who rate high on this need are more likely to set high challenging goals and as they are personally responsible so they are not good at managerial jobs instead entrepreneurial activities suit them the most. So regulation of emotions seems a difficult task for these people because they dont rely on others and does what they think is perfect. Figure: Theoretical framework conceptualizing personality traits with emotional labor. Deep Acting (felt expressions): Two of the dimensions of big five model, extraversion neuroticism are consistently linked with emotions and are expected to be positively related with felt expressions. Extraversion is related to positive affectivity which influences positive moods and more rewarding interpersonal relationships due to their strong social skills. In contrast neuroticism is totally opposite which is related to negative affectivity which influences negative moods and pessimistic approach. Costa McCrae (1980) found that extraversion relates to pleasant affect and neuroticism relates to unpleasant affect. Several studies support the relation between extraversion and neuroticism with emotions and different mood states. First, extraverts and neurotics have been found to react differently to a similar stimulus (Grey 1981), for example an extravert will behave positive when exposed to a stimuli due to positive affectivity whereas a neurotic person will develop negative behavi or when exposed to the similar stimuli due to its negative affectivity. Secondly extravert and neurotic persons have different affective experiences when encounter a certain situation. Now this theoretical link between emotional state and the two FFM personality dimensions predict that there might be a relation of these traits with deep acting (felt expressions). Hypothesis 1: Extraversion will be positively related to expressing felt emotions. Hypothesis 2: Neuroticism will be positively related to expressing felt emotions. Surface acting (fake emotions) Previous studies have found relation of displayed emotions with four of the personality dimensions; extraversion, neuroticism, agreeableness and conscientiousness (Tews Glomb 2003). Extraversion is said to have relation with display of positive fake emotions as they are inclined to positive emotions. Here extraverts are likely to display fake positive emotions for e.g. happiness because they do not need to, as they are by nature positive people and are very optimistic about things, situations, events etc. On the other hand extraverts are good self monitors and can adjust themselves according to the situation; due to their social skills they can easily display positive fake emotions. Similarly if an extravert is not feeling positive they will outwardly display positive emotions to others by suppressing their negative emotions. Hypothesis 3: Extraversion is positively related to expressing fake emotions. Now if we link neuroticism to expressing positive emotions we know that people who rate high on neuroticism experience negative emotions like stress, burnout, depression, anxiety and are more likely to display fake positive emotions in the workplace by suppressing their negative emotions. This is due to the reason that they want to compensate their inner negative feelings and want to be acceptable in front of others. Hypothesis 4: Neuroticism is positively related to expressing fake emotions. Conscientious individuals are very goal oriented, responsible and are high achievers. Once they are hired, conscientious people not only tend to perform well, but they also have higher levels of motivation to perform, lower levels of turnover, lower levels of absenteeism, and higher levels of safety performance at work. So we can say they are more likely to display positive fake emotions in order to fulfill their job responsibilities. Hypothesis 5: Conscientiousness is positively related to expressing fake emotions. But on the other hand it can be negatively related to expressing fake emotions because of the fact that a conscientious person is believed to possess qualities that reflect dependability (e.g., thorough, careful, organized, responsible) as well as volitional constructs such as need for achievement (Barrick Mount, 1991; Hough, 1992, Moon 2001). Non dependable persons make decisions on their own and they are more than happy to live by the desires of themselves not others. They have no difficulty expressing disagreement with others. They dont fear of those around them not accepting or approving of them. They are not at all sensitive to disapproval so they dont behave in a way others want them to (Olvera 2007). So we can say they are negatively related to expressing fake emotions. Hypothesis 6: Conscientiousness is negatively related to expressing fake emotions. Agreeableness is strongly related to expressing fake emotions as they are very good natured, helpful, and cooperative with others and for this they might put on a good face while making interactions with others. Secondly these individuals hardly retaliate when someone treat them unfairly so they might suppress their negative emotion at that time and express fake emotions to avoid conflict. Thirdly as these people are very nice, tolerant, sensitive, trustworthy, kind and warm they are liked by everyone and to maintain this impression they try to be as good with others as they can with the help of artificial display of emotions. Hypothesis 7: Agreeableness will be positively related to expressing fake positive Emotions. Openness to experience reflects persons curiousity, originality, intellect, creativity, and flexibility. McCrae Costa (1991) argued that these individuals have a very broader and deeper scope of awareness and they need to experience new things and ideas. They are not related to any kind of facial expression and any social interaction so no relationship is maintained between openness to experience individuals and emotional labor. Need for Achievement is the desire to do well at something. It is motivated by a want to achieve success, mastery, and fulfillment. People whose need for achievement is high know what they want and reject things which distract them from their goals. They do what needs to be done even when they dont want to so this means if they want to achieve something they can display positive fake emotions in order to excel. These people are highly emotionally stable, they have full control over their emotions and can regulate them where required. So whatever the situation may be they are likely to manage it and strive for success. Lastly they know and understand the principle of communication so they are very strong at communicating and articulating their thoughts in many ways and presenting them to others. And wherever social skills are strong means a no of relationships with others are involved which some way or the other requires an artificial display of emotions. Hypothesis 8: Need for achievement is positively related to expressing fake emotions.

The Indian Pharmaceutical Industry :: Environment, Toxic Waste Affluents

The Indian pharmaceutical industry has fast growing at the rate of 14 percent per year [Indian brand equality foundation, 2009] and its ranks is very high in the third world, in terms of technology, quality and range of medicines manufactured. A rapid expansion and sophistication of chemical and pharmaceutical industries has increased the amount and complexity of toxic waste effluents. The effective removal of substances included in pharmaceutical effluents is a challenging task due to the wide variety of Chemicals produced biological products ,medicinal chemicals , botanical products in drug manufacturing plants such as analgesic, antibiotics, antidepressants, antidiabetics, contracepes, growth regulators, drugs, painkillers, and tranuilizers (Robinson et al., 2007; Ghauch et al., 2009) which lead to wastewaters of variable compositions into natural systems and consequent degradation of the environment (Mehta, G at al.1995). The effluent generated from these industries is typi cally toxics, colored, organic and turbid with high suspended solids. This in turn has led to an increase in various kinds of diseases. For example many organic compounds that are recalcitrant in nature are produced while manufacturing pharmaceutical products, while most of them that are poorly degradable are released in effluent. And sometimes formation of N-nitrosamines, a possible carcinogen in stomach another issue of ecological concern is causing of algal blooms or eutrophication in water bodies (Chih-Hsiang Liao et al., 2003). The pharmaceutical effluents were treated by traditional techniques such as ï ¬â€šocculation, coagulation, conventional biological treatment, ï ¬ ltration, reverse osmosis, precipitation ,incineration, and triple effect evaporator because of high TDS. In these approaches, the pollutants are transferred from a liquid phase to a solid phase (Takaoka et al., 2007), and also facing corrosion problems. A biological treatment is highly effective for the re moval of most contaminants, however biodegradation processes are inherently slow and do not allow for high degrees of removal. The sludge formed during biological treatment has to be disposed either by land filling or burning, which increases considerably the running costs. In addition, sludge disposal may pose further environmental problems.( Noelia Barrabes et al., 2011) In this sense, catalytic process appears as the most promising technology. Current pharmaceutical industry were practicing triple effect evaporate for treatment of high dissolved solids, in these route high amount of sludge is generated and also high amount of steam required. Now a day the researchers are mainly focus on the eco-friendly and economically viable technologies are much desirable in these days. The Indian Pharmaceutical Industry :: Environment, Toxic Waste Affluents The Indian pharmaceutical industry has fast growing at the rate of 14 percent per year [Indian brand equality foundation, 2009] and its ranks is very high in the third world, in terms of technology, quality and range of medicines manufactured. A rapid expansion and sophistication of chemical and pharmaceutical industries has increased the amount and complexity of toxic waste effluents. The effective removal of substances included in pharmaceutical effluents is a challenging task due to the wide variety of Chemicals produced biological products ,medicinal chemicals , botanical products in drug manufacturing plants such as analgesic, antibiotics, antidepressants, antidiabetics, contracepes, growth regulators, drugs, painkillers, and tranuilizers (Robinson et al., 2007; Ghauch et al., 2009) which lead to wastewaters of variable compositions into natural systems and consequent degradation of the environment (Mehta, G at al.1995). The effluent generated from these industries is typi cally toxics, colored, organic and turbid with high suspended solids. This in turn has led to an increase in various kinds of diseases. For example many organic compounds that are recalcitrant in nature are produced while manufacturing pharmaceutical products, while most of them that are poorly degradable are released in effluent. And sometimes formation of N-nitrosamines, a possible carcinogen in stomach another issue of ecological concern is causing of algal blooms or eutrophication in water bodies (Chih-Hsiang Liao et al., 2003). The pharmaceutical effluents were treated by traditional techniques such as ï ¬â€šocculation, coagulation, conventional biological treatment, ï ¬ ltration, reverse osmosis, precipitation ,incineration, and triple effect evaporator because of high TDS. In these approaches, the pollutants are transferred from a liquid phase to a solid phase (Takaoka et al., 2007), and also facing corrosion problems. A biological treatment is highly effective for the re moval of most contaminants, however biodegradation processes are inherently slow and do not allow for high degrees of removal. The sludge formed during biological treatment has to be disposed either by land filling or burning, which increases considerably the running costs. In addition, sludge disposal may pose further environmental problems.( Noelia Barrabes et al., 2011) In this sense, catalytic process appears as the most promising technology. Current pharmaceutical industry were practicing triple effect evaporate for treatment of high dissolved solids, in these route high amount of sludge is generated and also high amount of steam required. Now a day the researchers are mainly focus on the eco-friendly and economically viable technologies are much desirable in these days.

The Just Not Caring Essay

An example of violence against women Imagine the horror of being forcefully tied down, drenching In kerosene oil and being set on fire alive. It would not be a surprise If the mere thought of It Is already disturbing to you. How much more so would it be that this bitter fate is truly faced by many married women in India not at the hands of some psychos or strangers, but by their own so-called beloved husbands and or in-laws?A young woman is either being burnt alive, beaten to death or being forced to commit suicide at someplace in India, almost every four hours for not being able to provide the demand of dowries. Stone) The word dowry In the ordinary sense means properties or resources that are given to the bridegroom and his family at the time of marriage from the bride's family for accepting her to their home permanently. Dowry is, therefore, a compensatory payment to the family which agrees to shelter her hypothetically for the rest of her life. (Madam). â€Å"The nature of prope rty may be movable or immovable.Movable property generally consists of cash, clothes, furniture, ornaments, cycle or car and many other articles and Immovable property Includes land, house and shop or actors, etc. â€Å"(Hookah, 3) Historically, the dowry was referred as gift given voluntarily and it was restricted only to the Brahmins as the symbol of the highest caste. Today the dowry often refers to expensive material objects demand by the bridegroom's family as opposed to voluntarily given and it is unfortunately becoming customary across many deferent castes and social groups. Stone) Although dowry is possibly the single largest cause of bride burning as well as other forms of domestic violence against women; the Inequality between genders, an Increase In consumerism and he growing greed of balancing the social status with material objects also serves to be the motivations in committing the crime of bride burning. Oil) In India, a daughter is often neither valued nor welcomed by her biological family due to the severe financial weight of the dowry expectation. In fact, girls are rejected prior to their birth.Pillar, indicates that detection of a fetus using amniocentesis test have escalated throughout the country and the fetus carrying XX chromosomes are often aborted because the ultimate financial burden of a woman makes a female infant highly unwanted. Rude) The male preference over female Is also due to the custom of husband's family taking in the bride and thus daughters are taken as temporary visitors in their own home. Even in the matter of upbringing, son's happiness and success are considered more important because in return sons bear the responsibility of supporting their parents at the time of old age.Over time, this unequal treatment and abandonment faced by many women from a very young age forces them to view themselves as a minority which then ultimately shatters their confidence and self-worthiness into pieces. This explains why many newly- wed women prefer to stay mute even when they experience brutality or dowry -related violence since they fear or lack the confidence to gear up enough courage in an alien house hold to fight back or report the violence when the dowry obligations are unmet.According to Rude, some even choose suicide as an escape from the brutality of their situation and to spare their parents the humiliation of not being able to India, a total of 2. 276 female suicides due to dowry disputes were reported in 2006 that is six a day on an average, while the figure was 2,305 in 2005. On an average India loses one India woman every four hours over a dowry dispute, as per official data, despite a series of laws to empower them. (Dowry) The ongoing reality of dowry- related violence is an example of what can happen when women are treated as property.Hookah points out homicidal burning to be a common method used to murder a wife by the husband and in-law in order to bring forth excuses to explain the incident . The husband or in-law often reports the incident to the police as â€Å"a stove burst†, an accidental burn that took place while the woman was cooking on a rimes stove. Or the report may state that my wife's dress usually it's a traditionally dress called â€Å"share† caught on fire while she was cooking on a wood burning stove.In case, if the husband or in-law fails to prove the event based upon the evidence, they simply report the death as being one of the suicides. A familiar claim is that the victim burnt herself to death by pouring paraffin oil on her clothes and body and setting herself alight. † (Dowry) Due to lack of evidence, the guilty husband and in-law often escapes even after committing atrocious crimes and they are soon in the arraign business again looking for a new bride with perhaps an even handsomer dowry. Stone) These shocking made-up incidents are linked to the custom of the dowry system that has turned the very concept of marriage–a pure attachment between a husband and a wife–into a transaction, with no value placed whatsoever on the bride or the relationship of the husband and wife. â€Å"For this man or his family woman becomes the ticket to his shortcut richness through the system of dowry. † The groom side of the family often uses the prospect of a son's marriage to full fill all the series in terms of articles that they cannot afford on their own.Women are increasingly seen as commodities and are vulnerable to being treated as replaceable objects because when the flow of dowry ends, they are in a shaky position that can lead to disapproval, cruelty, and finally, dowry-murder. â€Å"The driving force behind this process is the growth of the cash-based economy, which has commercialese dowry and further lowered the status of women despite new laws and educational opportunities designed to assist them. Although a dowry system is illegal in India, it entities to flourish putting lives of many wo men in danger simply because there is no limitation to human greed. Nowadays dowry is regarded, by those who demand it, as reflection of the social status of the bridegroom's family.. Thus, the more eligible the bridegroom is in terms of social standing, the wealth, the educational and career- related achievements, and so forth the larger the dowry that his family has the right to demand and receive.These marriages built upon greed–and not upon love, as it should be–brings only disaster in which only women face. The desire for more never ends once the person has been bitten by dowry bite and as a result when the bride's family cannot pay the amount commanded by the in-laws, the bride is often then burned alive as a consequence. Furthermore, the emergence of consumerism has made it attractive for prospective bridegrooms and their families to use the dowry as a means of enriching themselves at the time of marriage by demanding expensive presents from the parents of the p rospective bride.The desire for continuing to benefit materially from the parents of the bride can take the form of pressuring the parents of young women do not hesitate to the evil custom of dowry. Since it has become very problematic for family with a daughter who is highly educated to find an eligible educated groom due to the pressure that a girl is required to marry a husband above her in terms of education. And it is considered a shameful act to marry a man with a less education.Thus, the daughters' parents are ready to pay a handsome amount of dowry. Geraldine Forbes, and other scholars also point out that, in relatively recent times, rising consumerism and the increasing trend to equate social status with material objects has made it attractive for prospective bridegrooms ND their families to use the dowry as a means of enriching themselves at the time of marriage by demanding expensive presents from the parents of the prospective bride.The desire for continuing to benefit m aterially from the parents of the bride can take the form of pressuring the bride and her family for more dowries even after marriage. (G. Forbes) To halt the practice of bride burning, a change in the perception of women's status is essential. It can be brought about by increase in the education and the equal opportunities for women. The hard earned money saved up or dowries should rather be invested in the betterment of their daughters' future so that they can become and remain economically independent from their husbands or their natal families.In addition shelter homes should be constructed for victims of dowry-related violence since many women are dependent to their husbands and have no place to go. Further more, the media should use it' power to publicize the problems caused by dowry and dowry-related crimes. I. E. Asia & Intel L. 277 (2008) Dowry Deaths (bride burning) in India and Abutment of Suicide: A Socio-Legal Appraisal; Madman, Unaligned

Examples Of The American Dream In The Great Gatsby

The novel, The Great Gatsby, by author F. Scott Fitzgerald, is an eye opener onto the reality of the wealthy’s lives. The â€Å"American Dream† is that supposedly with hard work and perseverance an amazing life can be had here, but as the old saying goes, money cannot buy happiness. This philosophy is definitely present here, as the book highlights the ingenuine and twisted life that this group of ‘friends’ live. From the outside, their lives may seem perfect, but when taking a closer look the truth comes out. The group struggles with staying monogamous, lying and faking everything. In The Great Gatsby, Fitzgerald talks about how phony and unattainable the â€Å"American Dream† is, proving that money cannot buy happiness A constant theme amongst†¦show more content†¦Daisy and Gatsbys feelings for eachother are genuine and strong, just like Tom and Myrtles are. The only problem, is that they are married, and refuse to end that legal bond. Daisy is broken inside, and her love for Gatsby is blatantly obvious, basically spelled out right in front of the readers. As Daisy says, ‘â€Å"They’re such beautiful shirts,’ she sobbed, her voice muffled in the thick folds. ‘It makes me sad because I’ve never seen such — such beautiful shirts before†Ã¢â‚¬â„¢(49). Daisy is crying over Gatsbys shirts. His shirts. She has bottled up her emotions and love for him for so long, that she is ready to burst, and something as insignificant as his shirts made her incredibly emotional. This is such a great representation of her love, because even though it does not actually say how she is in love with him, her actions speak louder than words can. Marriage is supposed to be a beautiful lifetime commitment, but in the lives of the characters, it is all about what is the best on the outside rather than the inside. Gatsby is known for the elaborate and insane parties that he throws. 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